Shipping policy

SHIPPING POLICY

Where We Ship

THE ROACH STORE currently ships across India. We do not offer international shipping at this time.

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Processing Time

All our products are custom made and personalised to order. Please allow 2-3 business days for production before your order is dispatched.

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Order Tracking

Once your order is dispatched you will receive a tracking number via email and WhatsApp to track your shipment.

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Delays

THE ROACH STORE is not liable for shipping delays caused by courier partners, natural events, or circumstances beyond our control. All delivery times are estimates only and are not guaranteed.

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Damaged Orders

We take great care in packaging every order before dispatch. However if your order arrives damaged please refer to our Refund Policy immediately.

Please ensure you record an unboxing video at the time of opening your package as this is mandatory for all damage claims. Claims submitted without an unboxing video will not be accepted.

For damage claims please contact us within 7 days of delivery at info@theroachstore.co.in with your unboxing video and invoice attached.

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Important Note

THE ROACH STORE is not responsible for damage caused after delivery or due to mishandling by the customer.

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Contact Us

For any shipping queries please contact us at: 📩 info@theroachstore.co.in